Caxino FAQ — Answers to All Your Questions

No, creating an account at Caxino is completely free. There are no registration fees. A deposit is only required if you want to play, and the minimum amount is very affordable.

No. Per Caxino's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be closed and the associated balances may be forfeited.

KYC verification is required before your first withdrawal. Simply upload a clear photo of your national ID or passport. Approval typically takes within 24 hours, though it may take a little longer during peak times.

On the login page Go to the login page and click the "Forgot Password?" link. A reset link will be sent to your registered email address. Click the link to set a new password. The entire process takes less than 5 minutes.

Caxino supports deposits via Mobile Pay, Nagad, and other popular Bangladeshi mobile banking methods. International cards and crypto are also accepted. For more details, Financial Transactions View page.

The minimum deposit at Caxino depends on your chosen payment method. Generally, you can start from as low as ৳500 BDT via Mobile Pay or Nagad. Check the Cashier section for the latest details.

Deposits via Mobile Pay and Nagad are usually credited instantly. If there's a delay for any reason, funds should appear within 15 minutes at most. If the issue persists after that, please contact support.

Caxino does not charge any fees on deposits. However, your payment provider — such as Mobile Pay or Nagad — may apply their own transaction fees in accordance with their policies.

Log in to your account, go to the Cashier section, and select the "Withdraw" option. Enter your preferred payment method and amount. If KYC verification is complete, your request will be processed promptly.

Withdrawal requests are typically processed within 24 to 48 hours. If your account is KYC-verified, it may be processed even faster. Bank wire transfers can take 3–5 business days.

The minimum withdrawal amount varies by payment method. Generally, the minimum withdrawal via Mobile Pay or Nagad is ৳1,000. Check the cashier page for the latest limits.

No, bonus funds cannot be withdrawn directly. To withdraw bonus winnings, you must meet the specified wagering requirements. Each bonus has its own terms and conditions, which are stated alongside the offer.

Register and make your first deposit. Once the minimum deposit requirement is met, the welcome bonus will be credited to your account automatically. No code needed.

on the voucher page and enter your promo code. If the code is valid, the bonus will be credited to your account instantly. Each voucher has its own expiry date and terms — make sure to read them carefully.

The wagering requirement is a multiplier that determines how many times you must bet your bonus amount before withdrawing it. For example, a 30x wagering requirement on a ৳1,000 BDT bonus means you need to place ৳30,000 BDT in bets.

Caxino offers weekly and monthly cashback to regularly active players. Full offer details are shared on the promotions page and via email. The more you play, the more cashback you can earn.

Caxino offers slot games, Live Casino (blackjack, roulette, baccarat), table games, virtual sports, and live Sports Betting. For more details, Popular Games View page.

Caxino offers betting on cricket, football, tennis, basketball, kabaddi, and more. Cricket fans can enjoy dedicated IPL and BPL betting markets. Sports Betting See details on the page.

Yes, most slot games have a demo mode where you can play for free. However, winnings in demo mode cannot be withdrawn. A real-money deposit is required to play for actual winnings.

Yes, Caxino's High Roller The section features exclusive tables for high-budget players, high-limit games, a dedicated account manager, and special cashback offers.

Yes, Caxino uses SSL encryption to keep all your data secure. Your personal information and financial transactions are fully encrypted. We Privacy Policy strictly adhere to.

Caxino never sells your personal information to third parties. Data may only be shared when required for payment processing or legal obligations. To learn more, please see our Privacy Policy Read.

Change your password immediately and notify us at support@caxino.biz. Our security team will temporarily lock your account and launch an investigation. Follow the same steps if you notice any login activity from an unrecognized device.

Click the live chat button on the site or email us at support@caxino.biz. Our Bengali-speaking support team is available 24/ 7, with typical response times under 5 minutes.

Yes, Caxino's support team is fully equipped to assist you in Bangla. Our support is tailored with Bangladeshi players in mind, so feel free to reach out in Bangla at any time.

Send a detailed description of your complaint to support@caxino.biz, including your account ID and a clear explanation of the issue. We do our best to resolve all complaints within 48 hours.