Caxino's Terms & Conditions — In Plain English

General Terms & Applicability

These Terms & Conditions govern the relationship between Caxino (hereinafter referred to as the "Platform") and all its members. By creating or using an account on Caxino, you are deemed to have accepted these terms.

Caxino reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via email or an on-platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Membership & Registration

To register with Caxino, you must meet the following requirements:

• Must be at least 18 years of age
• A valid email address is required
• You must provide accurate and truthful personal information
• Only one account per person is permitted
• Members from the same household cannot operate multiple accounts from the same device or IP address
• Opening an account using someone else's identity or false information is prohibited

Registration Process

The registration form requires your name, email, phone number, and preferred payment method. Email verification is mandatory after registering — without it, financial transactions will be restricted.

Account Verification (KYC)

Caxino follows a KYC (Know Your Customer) verification process to ensure a safe gaming environment. You may be required to submit one of the following documents for verification:

Deposit & Payment Policy

Caxino currently accepts deposits via Mobile Pay, Nagad, and Rocket. All deposits are generally instant. In the rare case of a delay, it will be resolved within 30 minutes.

Deposit Limits

• Minimum Deposit: ৳500 BDT
• Maximum single deposit: ৳50,000 BDT
• Daily Maximum Deposit: ৳1,00,000 BDT

It's important to use the correct reference number when making a deposit. If a deposit doesn't reflect due to an incorrect reference, contact the support team with a screenshot and transaction ID.

Withdrawal Policy

Caxino aims to make the withdrawal process as simple and fast as possible. Withdrawal requests are typically completed within 10 to 45 minutes.

Withdrawal Conditions

• Your account must be fully verified before a withdrawal can be processed
• Withdrawals can only be made to a registered payment method
• Wagering must be completed before withdrawing any bonus winnings
• Withdrawals to third-party accounts are not allowed

Withdrawal Limits

Bonus & Promotion Terms

Caxino offers a variety of bonuses and promotions, each with its own terms, which are clearly stated on the respective offer page.

General Bonus Terms

• The same bonus cannot be claimed more than once
• Bonus funds cannot be withdrawn directly — wagering is required
• Bonuses have a set expiry period
• Using multiple accounts to claim bonuses is strictly prohibited

Understanding wagering requirements — an example

Say you receive a ৳1,000 bonus with a 10x wagering requirement. That means you'll need to place a total of ৳10,000 in bets before you can withdraw the bonus.

Gaming Rules

All games on Caxino are conducted fairly and transparently. Slots, Live Casino, and Sports Betting each have their own rules, available on the respective game pages.

• Incomplete rounds caused by technical errors may be voided
• In Sports Betting, cancelled matches result in a full refund of the wager
• If a bug is detected in the game software, the result of that round may be voided
• In live dealer games, the dealer's decision is final

Prohibited Activities

The following activities are strictly prohibited on Caxino. Violations may result in immediate account suspension and forfeiture of account balance:

• Operating multiple accounts
• Using a false identity or providing misleading information
• Attempting to abuse bonuses or exploit the system
• Intentionally exploiting any bug or glitch in the game software
• Illegal funds or money laundering activities
• Harassing or threatening other members

Responsible Gaming

Caxino believes gaming should be purely for entertainment. We never want any member to face financial or emotional hardship because of gaming.

How to keep yourself protected

• Set daily, weekly, or monthly deposit limits
• You can temporarily suspend your account at any time if needed
• You may request permanent closure of your account
• If you feel you may have a gaming addiction, please speak with our support team

Account Closure & Restrictions

Caxino may temporarily or permanently close an account under the following circumstances:

• When evidence of a rule violation is found
• If false information is found during the verification process
• When suspicious financial activity is detected
• At the member's own request

Before closing an account, Caxino generally gives the member a chance to explain. However, in cases of serious rule violations, action may be taken without prior notice.

Privacy & Data Protection

Caxino uses industry-leading security measures to protect your personal information. Data collected during registration is used solely for account management and verification purposes.

• All data is secured with SSL encryption
• Your information is never sold or shared with third parties
• Payment details are never stored

For more details on our privacy practices, visit our Privacy Policy Read.

Contact & Dispute Resolution

If you have any questions or concerns about these terms, please reach out to our support team. We typically respond within 24 hours.

Any disputes will first be addressed through our support team. If unresolved, both parties may agree to settle the matter through mediation.

General FAQs on Terms & Conditions